IT Insight Newsletter – February 2025

TeamDynamix (TDX), a comprehensive ticketing system, will replace Cherwell, the University of Missouri’s current service management platform.

TDX will go live on Feb. 24, 2025. When you submit a ticket to the Help Desk at help.umsl.edu, you will notice the main page will look different, but all of the Help Desk services will still be available, for example, ordering University Computer Program (UCP) computers for new users, Wi-Fi assistance, etc. To see the new Help Desk main page, see screenshot. For additional information about TDX, read more...

Previously, the university allowed employees to create a website on the UMSL web server and use the umsl.edu URL. This policy was discontinued, but the existing employee sites were permitted to remain outside of Cascade, the university’s content management system. To ensure compliance with federal digital accessibility regulations, UMSL will soon implement updates to its website policies. Read more…

Considering that artificial intelligence (AI) is commonly referred to as its acronym, there are many acronyms related to this field. Here are a few acronyms and their definitions from this moxielearn site.

1. ML (Machine Learning)

A subset of AI that focuses on algorithms that improve through experience and data.

2. DL (Deep Learning)

A subset of ML using neural networks with multiple layers to learn from large amounts of data.

3. LLM (Large Language Model)

A type of AI model trained on vast amounts of text data to understand and generate human-like text.

4. Gen AI (Generative AI)

AI systems that can create new content, such as text, images, or music.

5. NLP (Natural Language Processing)

The field of AI focused on the interaction between computers and human language.

You can read the remaining 12 terms at ai terms and acronyms.

IPRM stands for IT Portfolio and Relationship Manager (IPRM).

What is the role of an IPRM?

The IPRM works closely with the campus community and serves as a conduit for ideas and techniques that allow for the use of technology to support the mission of the University. The IPRM helps customers understand how technology can make their lives easier. They work closely to actively listen, interpret, and understand how functional units, colleges, and departments operate from the perspective of their members. The IPRM will document processes and seek to understand how technology can create efficiencies in business and workflow processes.

Who is my IPRM?

See the list of IPRM area assignments to find your IPRM.

If you are considering using “free” software on your UMSL computer, please be aware of UM System BPM 12004 policy which states: All software must be approved by IT prior to use, even if the software is free. Read more…

How do I reset my password?

To reset your password, visit the Password Management Tools webpage.

How do faculty and staff get an Adobe license?

See this Adobe webpage for details.

When working remotely, can I call and access my voicemails on my office phone?

Yes! Follow these steps:

– Call 314-516-6600

– Enter your extension number

– Enter your password, followed by #

– Listen to your messages by choosing from the recorded options.

The ITS Campus Relations and Communications (CRC) Team would like to thank those who attended our Spring ITS Meet and Greet on Feb. 5, 2025. It was great to see new and familiar faces. We enjoyed the laughs and conversations and appreciate your feedback. We invite you to keep the suggestions coming by emailing crc@umsl.edu.