A New Service Management Platform is coming in 2025.
TeamDynamix (TDX), a comprehensive ticketing system, will replace Cherwell, the University of Missouri’s current service management platform, in early 2025 to better meet the expanding service management needs of the University of Missouri System. Divisions and departments who currently use Cherwell as a ticketing portal, incident and/or request management solution are projected to migrate to TeamDynamix by the end of 2025.
UMSL will announce a go live date very soon. Once TDX goes live, you will notice the main page will look different, but all of the Help Desk services will still be available, for example, ordering University Computer Program (UCP) computers for new users, Wi-Fi assistance, submitting a new ticket, etc.
If you would like to learn more about TDX, please go to A New Service Management Platform is coming in 2025 | University of Missouri System.