Tag: TDX

  • New Help Desk Ticketing System – TeamDynamix

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    IT Insight
    in

    A New Service Management Platform is coming in 2025. TeamDynamix (TDX), a comprehensive ticketing system, will replace Cherwell, the University of Missouri’s current service management platform, in early 2025 to better meet the expanding service management needs of the University of Missouri System. Divisions and departments who currently use Cherwell as a ticketing portal, incident…

  • New Ticketing System at Help Desk

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    by

    IT Insight
    in ,

    TeamDynamix (TDX), a comprehensive ticketing system, will replace Cherwell, the University of Missouri’s current service management platform. TDX will go live on Feb. 24, 2025. When you submit a ticket to the Help Desk at help.umsl.edu, you will notice the main page will look different, but all of the Help Desk services will still be…