{"id":495,"date":"2025-01-19T11:47:07","date_gmt":"2025-01-19T17:47:07","guid":{"rendered":"https:\/\/blogsdev.umsl.edu\/itinsight\/?p=495"},"modified":"2025-03-19T13:15:51","modified_gmt":"2025-03-19T18:15:51","slug":"it-insight-jan-2025","status":"publish","type":"post","link":"https:\/\/blogs.umsl.edu\/itinsight\/2025\/01\/it-insight-jan-2025\/","title":{"rendered":"IT Insight Newsletter &#8211; January 2025"},"content":{"rendered":"\n<div class=\"wp-block-media-text is-stacked-on-mobile is-vertically-aligned-center\" style=\"grid-template-columns:55% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"469\" height=\"381\" src=\"https:\/\/blogs.umsl.edu\/itinsight\/wp-content\/blogs.dir\/68\/files\/2024\/12\/cardinal-blue.jpg\" alt=\"\" class=\"wp-image-773 size-full\" srcset=\"https:\/\/blogs.umsl.edu\/itinsight\/files\/2024\/12\/cardinal-blue.jpg 469w, https:\/\/blogs.umsl.edu\/itinsight\/files\/2024\/12\/cardinal-blue-300x244.jpg 300w\" sizes=\"auto, (max-width: 469px) 100vw, 469px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p><\/p>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Welcome to the Spring Semester!<\/strong><\/h4>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Contents<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>IT Insight Gets a New Look<\/li>\n\n\n\n<li>Printer Assessment &#8211; Jan. 28, 29, 30<\/li>\n\n\n\n<li>Coming Early 2025 &#8211; New Help Desk Ticketing System &#8211; TeamDynamix<\/li>\n\n\n\n<li>UMSL Generative Artificial Intelligence (GenAI)<\/li>\n\n\n\n<li>Free Microsoft 365 Training Courses<\/li>\n\n\n\n<li>ITS Has New Neighbors<\/li>\n\n\n\n<li>Rave Guardian App Reminder<\/li>\n\n\n\n<li>IT Chuckle<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" \/>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-left\"><strong>IT Insight<\/strong> <strong>Gets a New Look<\/strong><\/h4>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile is-vertically-aligned-top\" style=\"grid-template-columns:41% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"528\" height=\"404\" src=\"https:\/\/blogs.umsl.edu\/itinsight\/wp-content\/blogs.dir\/68\/files\/2024\/12\/itinsight-plant-blue-border.jpg\" alt=\"\" class=\"wp-image-647 size-full\" srcset=\"https:\/\/blogs.umsl.edu\/itinsight\/files\/2024\/12\/itinsight-plant-blue-border.jpg 528w, https:\/\/blogs.umsl.edu\/itinsight\/files\/2024\/12\/itinsight-plant-blue-border-300x230.jpg 300w\" sizes=\"auto, (max-width: 528px) 100vw, 528px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p>In August of 2024, ITS announced a new name for its newsletter, IT Insight. As part of our journey to continuous improvement in disseminating professional communications, we have designed a new look to keep our campus community engaged and updated with relevant, timely, and helpful information to support the use of technology for teaching, learning, research, and administrative functions. To read a previous edition of our newsletter, visit <a href=\"https:\/\/www.umsl.edu\/technology\/its-monthly-newsletters.html\">ITS Newsletters.<\/a><\/p>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" \/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><a href=\"https:\/\/blogs.umsl.edu\/itinsight\/2025\/01\/printer-assessment\/\">Printer Assessment on Jan. 28, 29, 30<\/a><\/strong><\/h4>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile is-vertically-aligned-top\" style=\"grid-template-columns:40% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"202\" height=\"99\" src=\"https:\/\/blogs.umsl.edu\/itinsight\/files\/2025\/01\/print-assessment-1.jpg\" alt=\"\" class=\"wp-image-858 size-full\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p>UMSL has engaged a vendor to perform a complimentary Managed Print Services Assessment.<\/p>\n\n\n\n<p>They will be on campus from Tuesday, Jan. 28 through Thursday, Jan. 30. During the assessment, the vendor&#8217;s team will visit all areas of the campus to gather crucial information about printers, scanners, and copiers utilized daily. The team will be identifiable with SumnerOne attire and badges. Please allow access to printers and\/or scanners during this period.<\/p>\n\n\n\n<p>Any questions about this assessment can be directed to Chris Scheetz. <br><a href=\"https:\/\/blogs.umsl.edu\/itinsight\/2025\/01\/printer-assessment\/\">Read more<\/a>&#8230;<\/p>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" \/>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-left\"><a href=\"https:\/\/blogs.umsl.edu\/itinsight\/2025\/01\/new-help-desk-ticketing-system-teamdynamix\/\"><strong>New Help Desk Ticketing System<\/strong> &#8211; <strong>TeamDynamix<\/strong><\/a><\/h4>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile is-vertically-aligned-top\" style=\"grid-template-columns:41% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"408\" height=\"204\" src=\"https:\/\/blogs.umsl.edu\/itinsight\/wp-content\/blogs.dir\/68\/files\/2024\/12\/teams-dynamix.jpg\" alt=\"\" class=\"wp-image-650 size-full\" srcset=\"https:\/\/blogs.umsl.edu\/itinsight\/files\/2024\/12\/teams-dynamix.jpg 408w, https:\/\/blogs.umsl.edu\/itinsight\/files\/2024\/12\/teams-dynamix-300x150.jpg 300w\" sizes=\"auto, (max-width: 408px) 100vw, 408px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p>Coming in early 2025, TeamDynamix (TDX), a comprehensive ticketing system, will replace Cherwell, the University of Missouri&#8217;s current ticketing system. When you submit a ticket in TDX, you will notice the main page will look different, but all of the Help Desk services will still be available. <a href=\"https:\/\/blogs.umsl.edu\/itinsight\/2025\/01\/new-help-desk-ticketing-system-teamdynamix\/\">Read more details about this change <\/a>or <a href=\"https:\/\/www.umsystem.edu\/ums\/is\/new-service-management-platform\">learn more<\/a> about TDX.<\/p>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" \/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><a href=\"https:\/\/blogs.umsl.edu\/itinsight\/2025\/01\/generative-ai\/\">UMSL GenAI &#8211; Jan. edition<\/a><\/strong><\/h4>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile is-vertically-aligned-top\" style=\"grid-template-columns:40% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"363\" height=\"113\" src=\"https:\/\/blogs.umsl.edu\/itinsight\/files\/2025\/01\/gen-ai-1.jpg\" alt=\"\" class=\"wp-image-859 size-full\" srcset=\"https:\/\/blogs.umsl.edu\/itinsight\/files\/2025\/01\/gen-ai-1.jpg 363w, https:\/\/blogs.umsl.edu\/itinsight\/files\/2025\/01\/gen-ai-1-300x93.jpg 300w\" sizes=\"auto, (max-width: 363px) 100vw, 363px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p>In 2025, Information Technology Services (ITS) will be disseminating regular information and updates on how we use Generative Artificial Intelligence (GenAI) responsibly here at UMSL. While we build out a web page that will be announced later, check IT Insight for new GenAI information each month. <a href=\"https:\/\/blogs.umsl.edu\/itinsight\/2025\/01\/generative-ai\/\">Read more<\/a>&#8230;<\/p>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" \/>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-left\"><strong><a href=\"https:\/\/blogs.umsl.edu\/itinsight\/2025\/01\/free-microsoft-365-training-courses\/\">Free Microsoft 365 Training Courses<\/a><\/strong><\/h4>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile is-vertically-aligned-top\" style=\"grid-template-columns:40% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"213\" height=\"69\" src=\"https:\/\/blogs.umsl.edu\/itinsight\/wp-content\/blogs.dir\/68\/files\/2024\/12\/microsoft-365-courses.jpg\" alt=\"\" class=\"wp-image-792 size-full\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p>MU Division of IT is offering free Microsoft 365 training courses to faculty, staff, and students across the UM System. You can sign up for scheduled training sessions, book private\/group training, or watch recordings from previous sessions. Training sessions are just 30-60 minute sessions. <a href=\"https:\/\/blogs.umsl.edu\/itinsight\/2025\/01\/free-microsoft-365-training-courses\/\">Read more<\/a> or find a list of courses at <a href=\"https:\/\/mailmissouri.sharepoint.com\/sites\/MUDoITM365\">M365 DoIT Training Website<\/a>.<\/p>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" \/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>ITS Has New Neighbors<\/strong><\/h4>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\" style=\"grid-template-columns:36% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"131\" src=\"https:\/\/blogs.umsl.edu\/itinsight\/wp-content\/blogs.dir\/68\/files\/2024\/12\/welcome-neighbors.jpg\" alt=\"\" class=\"wp-image-768 size-full\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p>In February, ITS will welcome the School of Social Work and UMSL Global to the 4th floor of Express Scripts Hall (ESH) while campus reconstruction is ongoing in the quad. We look forward to seeing our colleagues soon!<\/p>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" \/>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-left\"><strong><a href=\"https:\/\/blogs.umsl.edu\/itinsight\/2025\/01\/rave-guardian-safety-app\/\">Rave Guardian Safety App<\/a> <\/strong><\/h4>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile is-vertically-aligned-center\" style=\"grid-template-columns:23% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"77\" height=\"127\" src=\"https:\/\/blogs.umsl.edu\/itinsight\/wp-content\/blogs.dir\/68\/files\/2024\/12\/rave-guardian.jpg\" alt=\"\" class=\"wp-image-668 size-full\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p>As we begin a new semester, please remember that the Rave Guardian Safety App is free for students, staff, and faculty to download. This app turns a smartphone into a personal safety device and is an easy way to reach Campus Police. Find more information about the <a href=\"https:\/\/www.umsl.edu\/safety\/police\/safety\/rave.html\">Rave Guardian Safety App<\/a>.<\/p>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" \/>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-left\"><strong>IT Chuckle<\/strong><\/h4>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\" style=\"grid-template-columns:19% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"182\" height=\"176\" src=\"https:\/\/blogs.umsl.edu\/itinsight\/wp-content\/blogs.dir\/68\/files\/2024\/12\/smiley-face-blue-border.jpg\" alt=\"\" class=\"wp-image-657 size-full\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p>What do you call someone who trims their beard while Zooming?<\/p>\n\n\n\n<p>A screen shaver!<\/p>\n\n\n\n<p><\/p>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" \/>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Welcome to the Spring Semester! Contents IT Insight Gets a New Look In August of 2024, ITS announced a new name for its newsletter, IT Insight. As part of our journey to continuous improvement in disseminating professional communications, we have designed a new look to keep our campus community engaged and updated with relevant, timely, [&hellip;]<\/p>\n","protected":false},"author":520,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[22],"tags":[],"class_list":["post-495","post","type-post","status-publish","format-standard","hentry","category-jan-2025"],"_links":{"self":[{"href":"https:\/\/blogs.umsl.edu\/itinsight\/wp-json\/wp\/v2\/posts\/495","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.umsl.edu\/itinsight\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.umsl.edu\/itinsight\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.umsl.edu\/itinsight\/wp-json\/wp\/v2\/users\/520"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.umsl.edu\/itinsight\/wp-json\/wp\/v2\/comments?post=495"}],"version-history":[{"count":67,"href":"https:\/\/blogs.umsl.edu\/itinsight\/wp-json\/wp\/v2\/posts\/495\/revisions"}],"predecessor-version":[{"id":923,"href":"https:\/\/blogs.umsl.edu\/itinsight\/wp-json\/wp\/v2\/posts\/495\/revisions\/923"}],"wp:attachment":[{"href":"https:\/\/blogs.umsl.edu\/itinsight\/wp-json\/wp\/v2\/media?parent=495"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.umsl.edu\/itinsight\/wp-json\/wp\/v2\/categories?post=495"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.umsl.edu\/itinsight\/wp-json\/wp\/v2\/tags?post=495"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}