{"id":895,"date":"2025-02-19T10:30:48","date_gmt":"2025-02-19T16:30:48","guid":{"rendered":"https:\/\/blogs.umsl.edu\/itinsight\/?p=895"},"modified":"2025-03-17T10:05:12","modified_gmt":"2025-03-17T15:05:12","slug":"teamdynamix-update","status":"publish","type":"post","link":"https:\/\/blogs.umsl.edu\/itinsight\/2025\/02\/teamdynamix-update\/","title":{"rendered":"New Ticketing System at Help Desk"},"content":{"rendered":"\n<div class=\"wp-block-media-text is-stacked-on-mobile is-vertically-aligned-top\" style=\"grid-template-columns:74% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"623\" height=\"489\" src=\"https:\/\/blogs.umsl.edu\/itinsight\/files\/2025\/02\/tdx-screenshot.jpg\" alt=\"\" class=\"wp-image-899 size-full\" srcset=\"https:\/\/blogs.umsl.edu\/itinsight\/files\/2025\/02\/tdx-screenshot.jpg 623w, https:\/\/blogs.umsl.edu\/itinsight\/files\/2025\/02\/tdx-screenshot-300x235.jpg 300w\" sizes=\"auto, (max-width: 623px) 100vw, 623px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p>TeamDynamix (TDX), a comprehensive ticketing system, will replace Cherwell, the University of Missouri&#8217;s current service management platform.<\/p>\n\n\n\n<p>TDX will go live on Feb. 24, 2025. When you submit a ticket to the Help Desk at <a href=\"https:\/\/cherwell.umsystem.edu\/CherwellPortal\/umslitportal?_=1c58b9dd#0\">help.umsl.edu<\/a>, you will notice the main page will look different, but all of the Help Desk services will still be available, for example, ordering University Computer Program (UCP) computers for new users, Wi-Fi assistance, etc. For additional information about TDX, <a href=\"https:\/\/www.umsystem.edu\/ums\/is\/new-service-management-platform\">read more&#8230;<\/a><\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>TeamDynamix (TDX), a comprehensive ticketing system, will replace Cherwell, the University of Missouri&#8217;s current service management platform. TDX will go live on Feb. 24, 2025. When you submit a ticket to the Help Desk at help.umsl.edu, you will notice the main page will look different, but all of the Help Desk services will still be [&hellip;]<\/p>\n","protected":false},"author":520,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[23],"tags":[20],"class_list":["post-895","post","type-post","status-publish","format-standard","hentry","category-feb-2025","tag-tdx"],"_links":{"self":[{"href":"https:\/\/blogs.umsl.edu\/itinsight\/wp-json\/wp\/v2\/posts\/895","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.umsl.edu\/itinsight\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.umsl.edu\/itinsight\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.umsl.edu\/itinsight\/wp-json\/wp\/v2\/users\/520"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.umsl.edu\/itinsight\/wp-json\/wp\/v2\/comments?post=895"}],"version-history":[{"count":7,"href":"https:\/\/blogs.umsl.edu\/itinsight\/wp-json\/wp\/v2\/posts\/895\/revisions"}],"predecessor-version":[{"id":946,"href":"https:\/\/blogs.umsl.edu\/itinsight\/wp-json\/wp\/v2\/posts\/895\/revisions\/946"}],"wp:attachment":[{"href":"https:\/\/blogs.umsl.edu\/itinsight\/wp-json\/wp\/v2\/media?parent=895"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.umsl.edu\/itinsight\/wp-json\/wp\/v2\/categories?post=895"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.umsl.edu\/itinsight\/wp-json\/wp\/v2\/tags?post=895"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}