She also recently co-authored a book, “Empathy and Understanding in Business,” with expert negotiator Chris Voss.

She also recently co-authored a book, “Empathy and Understanding in Business,” with expert negotiator Chris Voss.
She also recently co-authored a book, “Empathy and Understanding in Business,” with expert negotiator Chris Voss.
She also recently co-authored a book, “Empathy and Understanding in Business,” with expert negotiator Chris Voss.
Grossman and his research collaborators found motivated reasoning as one of the root causes of why invitees so often respond to invitations with ‘maybe’ instead of a definitive ‘yes’ or ‘no.’