Service Automation and The Robot Age In Business

UMSL Business’s podcasting series “In Your Business” always features interesting people, who are experts in their fields, willing to share their expertise with broader audiences. For the latest podcast UMSL Business interviewed Dr. Mary Lacity to talk about the robot age, service automation, and how these systems impact business processes. This blog originally appeared in UMSL Digital Mindshare, click here to view the full blog.