Comm Department faculty member studies “The Biggest Loser”

Associate Professor Jina Yoo published an article in the journal Health Communication examining the effects of the reality program The Biggest Loser on attitudes regarding obesity.  You can read a summary of the findings on the UMSL Daily blog.  A longer description of the study is available to current students in the journal itself through the library’s academic databases.

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The cost of rudeness: What nasty comment sections might be doing to us

One of the innovations that newspapers have adopted as they have moved online is comments sections.  These are also, of course, common features of blogs like this one.  This form of interactivity offers some benefits – they allow readers to offer their insights on a story and provide wider range of perspectives, for example.  However, they also has a potential downside.  As we all know, comments sections are not always civil.  They can devolve into name-calling and personal attacks.  A group of communication researchers, lead by Ashley Anderson, Dominque Brossard and Deitram Scheufele, carried out an experiment in order to figure out what sort of effect “nasty” comments might have on readers’ attitudes and on their perceptions of the articles they accompany.  A short description of their study was published in The New York Times this Sunday, March 3, 2013.  A longer description is available in the Journal of Computer Mediated Communication.

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New Standards for Success in the Media Industries?

One of the things that we have to address in our Mass Communication classes are the ways digital technology affects how traditional media industries can make money. Essentially, thanks to the Internet and mobile networks, we can listen to music, read stories or news articles, and watch television programs, movies and other video online, more or less when and where we want.  We don’t have to buy physical copies of books or CDs or DVDs and we’re not tied into the radio and television networks’ broadcast line-ups. This makes it a great time to be a media user in many ways, but it’s a challenge for media companies. The traditional models for making money on their products are dissolving from underneath them, just like the sand underneath your feet when you stand in the surf. They’re not yet sure what – if anything – will replace them. (Previous posts on this blog have addressed how this affects the newspaper industry, book industry, and television industry.)  The last few days have provided some particularly dramatic illustrations of how things are changing and how the definition of what makes for a “successful” media product is being re-defined.

The first example comes from Billboard, which has been compiling lists of the “hottest” or most popular songs for decades. Continue reading

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Knowledge may be power, but information can be revenue

When we think of mass communication, we tend to think of entertainment media like television sit-coms and movies, or news media like newspapers and the evening newscast.  However there’s another form of mass communication that might be less visible but is becoming increasingly important in both economic and social terms.  Information, when it’s compiled and sold on a large scale, is seen as a form of mass communication by many scholars, including Joseph Turow.

Compiling and selling information a relatively raw form is very big business.  Occasionally, the information is sold to regular people. However, more often the customers are companies or organizations.  Some of the most obvious examples include Arbitron and Nielsen (the radio and TV ratings companies, respectively).  They compile and sell information about who watches or listens to what. This information is sold to other companies, primarily advertisers and the media outlets themselves.  Market research companies and organizations that compile and sell syndicated research, like GfK MRI are other examples. They sell detailed information about potential customers to companies that have something to sell.

Two recent news stories provide other examples of companies that make at least part of their business through selling information.

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Second Screens, Social Media, and the Super Bowl

Increasingly, we’re watching TV while also using smart phones, tablets, or laptops.  Among other things, this allows us to tweet and post about what we’re watching and to follow what others are saying about the program.  These came in to play in several ways during this year’s Super Bowl. According to The New York Times, viewers’ comments about the blackout on social media drew in additional viewers for the latter part of the game. Furthermore, many of the advertisers were seeking to drive viewers to interact with their brand online (before, during, and after the game itself) by offering opportunities to vote, providing hash tags, and offering additional content. (For example, see the ad that Pepsi released that purports to show what happened “behind the scenes” of the shoot for Coke’s Super Bowl ads.)

In order to help companies keep track what viewers are saying about their ads and programs online, several research companies have grown up that specialize in tracking and analyzing online discussions about television content.  They make money by selling the findings to advertisers like Coke and television companies like CBS. One example is Bluefin Labs.  It was announced on Tuesday, February 5 that Twitter has just bought the company for around $100 million. That is not pocket change, and it illustrates an increasing importance of social media to these older-school companies.

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Radio Commentary

My latest commentary for KWMU, St. Louis Public Radio, was inspired — in part — by my experiences teaching at UMSL.  You can read and/or listen to it here.

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NRA social media blackout: Smart or not-so-smart decision?

While the National Rifle Association (NRA) has given professional pundits plenty to talk about, the organization remained silent in the immediate aftermath of the Newtown, CT, shooting tragedy. And that silence extended to its social media presence. PRWeek interviewed a number of social media specialists to get their take on the matter. An excerpt follows; subscription required to read the entire article.

Industry experts told PRWeek that the decision to go dark on social media is generally counterintuitive to how companies should respond to a crisis in a socially connected world. However, some contend that the tactic was smart in such a highly charged, emotional situation.

“As a PR professional, it goes against my instincts and the recommendations I make to clients who stop posting on social media channels in times of crisis,” says Stu Opperman, chief strategist at Impact Players. “[But] with the nation’s collective emotions as raw as they were, any immediate post the NRA made, short of a complete reversal of their long-held position opposing nearly any form of gun control, would be demonized and seen as callous and unfeeling toward the children and families directly impacted.”

He adds that even the statement the NRA eventually made, saying it is “prepared to offer meaningful contributions to help make sure this never happens again,” would have been re-tweeted and mocked as too little, too late, or worse.

“In this particular situation, with this specific organization, my sense is that they were better served not adding fuel to an already raging fire,” Opperman explains.

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Congratulations to December 2012 Communication Graduates!

Almost 50 communication students completed their degrees this semester, graduating with either a B.A. or and M.A. in Communication.  Six undergraduates also received a Certificate in Public Relations.

The graduation ceremony on Saturday morning featured Beth Fitzgerald, president of the Magic House children’s museum, as the commencement speaker.   University of Missouri St. Louis System President Timothy Wolfe also attended the ceremony and gave a welcome address.

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UMSL Students and Faculty and the National Communication Association Conference

Several UMSL alumni and faculty members had their research presented at the 2012 conference of the National Communication Association (NCA) in Orlando, Florida this month.  Research by UMSL alumni and faculty that was presented at the conference included the following:

  • “Get them where it counts: Building the body of evidence for smoking media literacy’s potential as a health intervention for middle school students” by Melinda Bier, of the UMSL School of Education and Lara Zwarun, Associate Professor in the Department of Communication.
  • “The “Gleek” effect: Televised treatments of and attitudes toward diverse and dissimilar others” by Alice Hall, Associate Professor, Pete Abel, Adjunct Professor and UMSL alumnus (M.A., 2012), Stephanie Hatfield (M.A., 2012), Julia Morrison (M.A., 2012), and Alice Telios (M.A., 2012).
  • “Revisiting self-monitoring as a moderator in the theory of normative social behavior” by Su Ahn Jang, Assistant Professor, and Jina Yoo, Associate Professor.
  • “Six percent for six posts: The use of Facebook to compliment the mass lecture” by Nicholas Bowman,  UMSL alumnus (B.A., 2003; M.A. 2005), Meagan Bryand, and Lindsey Carr.
  • “Three dimensions of video games: The influence agency, demand, and perspective of performance at, presence in, and enjoyment of video games” Nicholas Bowman, UMSL alumnus (B.A., 2003; M.A., 2005) and Gregory Cranmer.
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Pre-crisis planning and preventative measures

Separate reports in last week’s NYT underscore the importance of planning ahead to respond to — and help prevent — potential crisis situations.

The first report concerned the Long Island Power Authority’s struggles to restore service in the wake of Hurricane Sandy. The article builds a compelling case for how the lack of pre-crisis preparation can affect post-crisis recovery efforts; an excerpt:

… the Long Island Power Authority has repeatedly failed to plan for extreme weather, despite extensive warnings by government investigators and outside monitors. In fact, before Hurricane Sandy, the authority was significantly behind on perhaps the most basic step to prepare for storms — trimming trees that can bring down power lines.

Customers have been exasperated not only by a lack of power, but also by the authority’s inability to communicate basic information. Long Islanders have recounted tales of phones unanswered at authority offices, of wildly inaccurate service maps and of broken promises to dispatch repair crews.

Another set of reports — regarding BP and the 2010 Gulf oil spill — demonstrated just how costly the lack of crisis-prevention measures can be.

One article noted that, per the U.S. government, it was “BP’s negligence in sealing an exploratory well” that was responsible for the Deepwater Horizon explosion. A related report tallied up the money BP has had to spend as a result: more than $36 billion so far and counting.

Together, these reports raise the question of how much more economical it might have been had BP invested the necessary money up front to properly seal the exploratory well and thereby (presumably) prevent the explosion and resulting devastation.

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